Contacting the Practice

If you have any symptoms of COVID-19, including but not restricted to temperature, cough, loss of taste or smell,  then DO NOT COME to the Practice.  If you have tested positive or are living with someone who has tested positive – DO NOT COME to the Practice.  Please contact the Practice to re-arrange your appointment. 

These are unprecedented times and we are prioritising the workload based on clinical need.  Less urgent queries will be dealt with but there will be delays in accessing appointments, so please do bear with us.

Due to the current climate we are experiencing a very high volume of calls. If your query is not urgent please consider contacting at another time.  Alternatively,  you can use NHS 111, E-consult or Livi for a video consultation, full details can be found on this website. 

There are telephone consultations available to book online. Please note that telephone consultations are not time specific, if you book a slot between 8:30am and 12:30pm we will aim to call you in the morning and if you book a slot between 3pm and 6pm we will aim to call you in the afternoon.  Please do not call the Practice back to chase your phone call as this makes our incoming calls busier and leads to further delays.

Information regarding common ailments, to make a prescription request, to register with the practice and to book or cancel an appointment are all available on this website. 

Due to the extraordinary high call volume, it will take longer for your call to be answered.  We have put on additional receptionists to take your calls, however there will be delays in answering and we ask that you are patient and polite when your call is answered.  Please do not come to the Practice if you can’t get through on the telephone.  We are a COVID safe site and for the safety of our patients and staff, we have limits to the number of people on site at anyone time.  Please only come to the Practice if you have a confirmed face to face appointment with a clinician or you have been asked to by someone at the practice, ie to drop off a sample.

If you do not have a legitimate reason to be in the Practice and our receptionist asks you to leave, please do so.  We will always treat our patients with care and respect and we will expect the same from our patients.