Cuckfield Medical Practice’s response to some NHSE guidance (dated 13th May 2021) with regards to General Practice:

Whilst the covid vaccination programme facilitated by local GP Practices in conjunction with our GP Federation ABC, has been hugely successful, we are still officially in a pandemic.  Therefore we have obligations to ensure that we provide a safe service that does not put our patients or staff at any unnecessary risk.

We have been asked to consider:

GP practices must all ensure they are offering face to face appointments

  • We already do.  All patients who have an urgent concern are able to speak with a healthcare professional the same day and a face to face appointment will be arranged as appropriate.

Patients and clinicians should have a choice of consultation mode.

  • We provide our patients with a choice of consultation mode via telephone, eConsult, LIVI and face to face appointments.

All practice receptions should be open to patients, adhering to social distancing and IPC guidance. 

  • All patients with pre-booked appointments can access the reception waiting area by ringing the intercom.  We have assessed the waiting area for social distancing and the chairs are marked appropriately to ensure the guidelines are adhered to.   Patients can attend at reception to book an appointment, however will be asked to wait outside, if we have reached our maximum occupancy for social distancing.   

Patients should be treated consistently regardless of mode of access.

  • By utilising telephone, e-mail, eConsult, LIVI or attending in person at reception, all patients will be treated consistently and their concern will be triaged by a Health Care Professional and an appropriate appointment, usually a telephone call the same day will be provided.

We thank you for your continued support.  The Practice is dealing with the highest number of patient contacts it has ever had and we will always prioritise those with the most urgent clinical need.  We provide a lot of information within our Health Advice section on this website.

NB: The guidance shared from NHSE is separate and outside of our GMS Contract to provide medical services.  Guidance is non-contractual and is just guidance, not a contractual change that has to be made.