Online Services

Log In To Online Services  Please click here to download SystmOnline iOS  Please click here to download SystmOnline Android

Not yet signed up for Online Services but want to order a repeat prescription? You can download a repeat prescription request form here. Once completed it can be attached to an email and sent to

Why use our Online Services?

Cuckfield Medical Practice and The Vale Surgery would like to encourage more of our patients to sign up for online services. With 24 hours a day access via a computer or mobile phone app you can access the following facilities via your online account

Book Appointments 
With up to 4 weeks worth of available GP appointments to choose from you can book online for a time that is convenient for you.

Cancel Appointments 
No longer need your GP appointment? Via online services you can login and cancel your booking.

Future Appointments 
Forgotten when you are due to come in for your appointment? Your online account records all future appointments. You can also view past appointments.

Current Medications 
You can view regular medication and order your medication online. This request will come through to the  Practice and will be processed within 3 working days.

Ask a Question 
Do you have a brief question for a Clinician? The GP will provide a short response if appropriate via the Reception staff. (Questions are for non-urgent enquiries and may not get a same day response).

Changes to your Record 
You can change the Pharmacy we send your prescription to, change your address details, change your contact details and change your account password at the click of a button.

Grant Additional Access 

To access online services you will need to come into the Surgery with photo ID and our Receptionists will provide you with an online username and password. Once you have these, you can go to our website and on the front page is a link to your online account. When you sign in you will need to change your password and then you are ready to go.

How to sign up for Online Services

At registration:

Consent is included in the Registration form. Please note that we are unable to give your online login details at the time of registration as the system will not allow us to until we have received your patient information from your previous GP Practice. Once your details are in our system, this can take up to 7-10 days, until you will be able to access online services. We usually recommend you come back 2 weeks after registering with us for your login information.

Already a registered patient:

Come to the Practice and let the Receptionist know you would like to register for our Online Services.
Once the Reception staff have verified your photo ID (Passport or Driving Licence, Birth Certificate for children) against your patient record, you will be given a unique username and password along with details of how to gain access to the website.