Opening Hours

From Monday 6th July 2020 we will be re-opening our Cuckfield site for pre-booked patient appointments.

We would like to thank our patients for their understanding whilst the Practice has had to adapt and change to manage the changing guidelines and rules during the COVID-19 pandemic.  The Pandemic is still prevalent, and the Practice will always do what is necessary to protect our patients and staff and to keep them safe.  

What this means for patients and visitors to the Practice

We will be able to offer face to face appointments at either site from 6th July 2020.  However, we still ask that patients and visitors only attend the Practice (either site) if they have a confirmed booked appointment.  We ask that patients continue to contact the Practice either by telephone, e-mail, SystmOne on-line or by e-Consult if they wish to speak with a GP.  The GP or a healthcare professional will triage your call and provide advice either over the telephone, electronically or book you for a face to face appointment.  If you have a pre-booked appointment at either site, we ask that you wear a face covering or mask when you enter the building.

When you arrive at the Practice

The Practice is following  Government guidelines and adhering to 2 metre social distancing.  Therefore, please wait in your car, or outside the Practice until the time of your appointment. This will prevent large groups of people being inside the Practice waiting area at any one time.  Upon entering the Practice please adhere to the 2 metre markings that are clearly shown on the floor and the signage on the doors and walls.  You will see in the waiting area, that we have measured out 2 metre distances between chairs, and there will be a reduced number of chairs to sit on.  We ask that you do not bring anyone with you for your appointment, unless you need assistance, as this will also help reduce the numbers of people in the Practice.

Bringing in samples or documentation

To reduce the number of people in the Practice building at any one time, we now have a table in the lobby area of each Practice (before you enter the main building), with secure boxes, where samples and documentation can be safely left.  The Practice staff will be checking the boxes regularly during the day.

Monday to Friday

Phones – 8:30am to 6:00pm – Please note: Between 8am and 8.30am, 12.30pm and 1.30pm, and 6pm to 6.30pm the phone lines are open for emergencies only.

For non-urgent calls or test results, the best time to call is between 11am and 1pm.

The Vale Surgery is OPEN (and Cuckfield site from 6th July 2020) but ONLY to patients who have a pre-arranged appointment and have been advised to attend.

Monday to Friday
8:15am to 6:30pm

Prescription requests,  may be put through the letterbox at either site but any samples requested (e.g. urine) MUST only be left at The Vale Surgery.

If you require any medical assistance outside of these hours please contact 111 – online at or in an emergency call 999.

2021 Bank and Public Holidays:

  • New Year’s Day: Friday 1 January – closed
  • Good Friday: Friday 2 April – closed
  • Easter Monday: Monday 5 April – closed
  • Early May bank holiday: Monday 3 May – closed
  • Spring bank holiday: Monday 31 May – closed
  • Summer bank holiday: Monday 30 August – closed
  • Christmas Day (substitute): Monday 27 December – closed
  • Boxing Day (substitute): Tuesday 28th  December – closed