Welcome to Cuckfield Medical Practice and The Vale Surgery Our aims are to serve the whole person and provide individual, curative and preventative care as well as health care in the community. We aim to see patients as soon as possible. Please remember there may be times when a Doctor has to attend an emergency
Politeness and Behaviour Patients should extend the same courtesy and politeness to the Practice team as they would expect to receive. One at a time please Please remember that appointments are for one person only. Where another family member needs to be seen, even for the same symptoms, you need to make a separate appointment.
At the practice we appreciate both positive and negative feedback. If you have a concern and wish to make a complaint then please review our policy below which provides the information of how and whom to contact.
Staff have the right to work in a safe and secure environment and we as employers have the legal responsibility of providing that environment. The Practice will not tolerate: Verbal abuse to staff which prevents them from doing their job or makes them feel intimidated or unsafe Threats of violence or actual violence to any member
There are occasions when patients need to be examined by a doctor which may involve intimate examinations. It is sometimes necessary for another person to be present at these times to safeguard the doctor and the patient. This person is called a chaperone. A doctor will usually suggest a chaperone for these examinations, although you
Please see our privacy notices below for more information on how and why we hold your personal information and also information on how you can request access to that information. Privacy Notice Safeguarding Privacy Notice Telephone calls Privacy Notice Recruitment Privacy Notice Risk Stratification Privacy Notice Public Health Privacy Notice NHS Digital Privacy Notice for
For routine audit purposes, representative of the NHS West Sussex will be required to look at patients medical records. The auditors may not be medically qualified but are all bound by their contract of employment to respect confidentiality. However, if you do not wish your notes to be used in this way, please inform a